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iCapella BaaN Solution
» Easy BaaN Reporting
» Centralized Report Distribution
» iCapella Toolset for BaaN

In recent years, utilities companies have had to re-engineer their operations into commercially astute, customer-friendly organizations. Even as they compete to expand globally they must also defend their home territory against new entrants, who are driving down prices and offering new and innovative services.

Today's economical pressures have also forced manufacturers across several industries - automotive, electronics, steelwork, clothing, furniture and food - to adopt lean manufacturing practices. Being able to offer a range of diversified services at the right price to attract customers, yet still retain profitability and provide uncompromisingly reliable and high levels of service, are critical challenges.

Common Information Platform

iCapella® technology solutions provide the insight and information needed for businesses to quickly monitor and control supply and demand issues, whilst effectively meeting their goals.

iCapella® enables you to bring new products to market, reduce inventory costs, ensure efficient production operations and customer order fulfillment.

Turning data into useable information can increase market share and give companies the necessary edge to stay ahead of the game. iCapella® enables manufacturers and utilities providers to:

Improve tracking of services and product lines
Combine data from a variety of services to more accurately conduct market forecasting and system planning
Provide Web access to billing data to customers
Manage call centers' activity and increase response time to customer enquiries
Monitor cost performance of all facilities and plants
Enable access to real-time project information for field services personnel from mobile devices
Distribute vital alerting information by Web, E-Mail and SMS for rapid response and resolution of issues.

iCapella®'s enterprise reporting and information management tools provide valuable insight into overall performance, ensuring that service level agreements and targets are monitored and met. iCapella® innovative alerting function ensures that product quality issues are tracked and monitored for speedy identification and resolution.

For further information on iCapella® Products and Solution, kindly contact us at info@icapella.com
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iCapella® solutions deliver tangible commercial and operational benefit to businesses across the public and private sector, most notably in local government, education, healthcare, pharmaceutical, utilities...
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